Frequently Asked Questions
Stuck on something? We’re here to help with all your questions and answers in one place.

How do I keep my crypto safe in AML Wallets?

Ensuring the security of your cryptocurrency within AML Wallets involves guaranteeing that only you can access your device, secret recovery phrase, and private keys. AML Wallets are self-custody wallets. When you create an AML Wallet, it generates a unique secret recovery phrase on your device. This secret recovery phrase is crucial as it grants and controls access to your wallet and its funds. Think of your wallet as a vault for your private keys. If the wallet is the vault, then the secret recovery phrase is the key that unlocks it. When you create an AML Wallet, you are the sole possessor of the information required to access it, thereby ensuring you have full control over your assets.

How do I set a password for my AML Wallets wallet?

To set a password for your AML Wallet, follow these steps to enhance the security of your wallet in case someone gains physical access to your device. Without the password, they will be unable to open or access your AML Wallet. While a strong and secure password adds an extra layer of protection, it is important to note that if your device is lost or stolen, the password alone is insufficient to recover your wallet. Only your 12-word secret recovery phrase can restore access to your wallet. Therefore, it is crucial to keep this phrase stored securely.

How do I keep my secret recovery phrase safe?

To set a password for your AML Wallet, follow these steps to enhance the security of your wallet in case someone gains physical access to your device. Without the password, they will be unable to open or access your AML Wallet. While a strong and secure password adds an extra layer of protection, it is important to note that if your device is lost or stolen, the password alone is insufficient to recover your wallet. Only your 12-word secret recovery phrase can restore access to your wallet. Therefore, it is crucial to keep this phrase stored securely.

How can I make sure that I always have access to my wallet?

To ensure continuous access to your AML Wallet, it is imperative to write down and securely store your secret recovery phrase. A prevalent cause of cryptocurrency loss is the misplacement or failure to record the secret recovery phrase. By safeguarding this vital information, you can maintain continuous access to your wallet and its assets.

Why Has My Transaction Not Arrived Yet?

All incoming transactions are subject to Anti-Money Laundering (AML) checks. This process is crucial to ensure compliance with regulatory standards and to prevent financial crimes. Consequently, there may be a delay in processing time, and transactions could take several hours to be completed and reflected in your account. We appreciate your understanding and patience during this necessary verification period. Additional Information AML checks are a standard procedure in the financial industry to combat money laundering and terrorist financing. These checks involve verifying the source of funds and ensuring that transactions comply with legal requirements. According to the Financial Action Task Force (FATF), AML regulations are essential for maintaining the integrity of financial systems worldwide. In some cases, network congestion or high transaction volumes can also contribute to delays. For instance, during peak times, the Bitcoin network can experience slower transaction confirmations due to increased activity.

What Does "Pending" Mean?

Incoming blockchain transactions typically appear in your AML Wallet within a minute after they are broadcast. They are tagged as "Pending" until they receive one network confirmation. The time it takes for a blockchain transaction to confirm depends on the fee paid by the sender, the asset involved, and the network traffic at the time. Once a transaction is verified on the blockchain network, the "Pending" tag is removed, indicating that the transaction is complete and irreversible.

What Is Happening with a Pending Transaction?

When you send a transaction, your wallet broadcasts it to the blockchain networks. The transaction remains pending until it is included in a block and confirmed by the network's miners or validators. Occasionally, transactions are not accepted and remain marked as pending. This is usually caused by four main reasons: 1. Insufficient Transaction Fee: All transactions require a transaction fee to be confirmed by the network. If the fee is too low, your transaction may take longer to confirm. 2. High Volume: During times of high volume on a network, there are more transactions than space available in each new block. If your transaction is not included in a block, it may take longer to confirm. 3. Slow Block Times: Blocks can take longer to confirm. This is especially true for Bitcoin, where the variability in mining difficulty can increase confirmation time to as much as an hour. 4. Spending Unconfirmed Assets: If you try to send assets that are still pending in your wallet, your transaction will remain pending until your deposits are confirmed. This creates a waterfall effect where all related transactions are marked as pending.

What Can I Do If a Transaction Sent from Another Wallet Is Pending?

If the transaction was sent with a low network transaction fee, you can contact the sender and request them to accelerate it. If supported by their wallet, they may be able to increase the transaction fee to expedite the confirmation process. If the transaction is pending due to network congestion, the only option is to wait. You can check the status using a block explorer: How do I find transaction information on a block explorer? Lastly, if the transaction is coming from a centralized exchange, there may be additional processing time on their end. Reach out to the exchange to get a timeframe for when your transaction will be completed.

Does AML Wallets Have Transaction Fees to Send or Receive?

Nearly all blockchain transactions incur network transaction fees to send. In AML Wallets, 100% of these fees go to the network. Are There AML Wallets Fees or Transaction Fees? AML Wallets does not charge any fees, but almost all blockchain transactions will incur a network transaction fee (also known as gas) when you send crypto. AML Wallets does not retain any portion of the transaction fees. 100% of these fees go to the network. For example, in AML Wallets, all Bitcoin fees go to the miners on the Bitcoin network.

Does AML Wallets Have Transaction Fees to Send or Receive?

Nearly all blockchain transactions incur network transaction fees to send. In AML Wallets, 100% of these fees go to the network. Are There AML Wallets Fees or Transaction Fees? AML Wallets does not charge any fees, but almost all blockchain transactions will incur a network transaction fee (also known as gas) when you send crypto. AML Wallets does not retain any portion of the transaction fees. 100% of these fees go to the network. For example, in AML Wallets, all Bitcoin fees go to the miners on the Bitcoin network.

Are There AML Wallets Fees or Transaction Fees?

To ensure the utmost security of your secret recovery phrase, it is imperative to keep it confidential. Write it down on paper and store it in a secure location, avoiding any digital storage.